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Last Updated: Jul 30, 2015 URL: http://infoguides.lccc.edu/humanservices Print Guide RSS Updates

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Service Learning Project

College Contacts:

Gene Eden, Director of Student Life

Phone Number: 610-799-1146

Email: geden@lccc.edu

 

Service Learning Project: Community Volunteer Listings

 

HUS 120 Communication and Interviewing

Course Description:  A practical course focusing on the knowledge and skills of the helping process.  Students will develop the helping skills needed for entry level workers in human service settings.  Emphasis will be on the practical application of interviewing, basic counseling communication, and basic case management skills.  The components of interpersonal communications and interviewing techniques are studied with a particular focus on giving and receiving information in the interview setting.  Helping skills for diverse populations will be presented.  Professional ethics within the helping process will be explored

Human Services  CSHSE Standards:

  • Demonstrate how to:

a. Obtain information through interviewing, active listening, consultation with others, library or other research, and the observation of clients and systems.

b. Record, organize, and assess the relevance, adequacy, accuracy, and validity of information provided by others.

c. Compile, synthesize, and categorize information.

d. Disseminate routine and critical information in written and oral form and in a timely manner to clients, colleagues, or other members of the related services system

e. Maintain client confidentiality and appropriate using client data.

f. Use technology for word processing, sending email, and locating and evaluating information.

  • Demonstrate the:

a. Knowledge and skills to analyze and assess the needs of clients or client groups.

b. Skills to develop goals, and design and implement a plan of action

c. Skills to evaluate the outcomes of the plan and the impact on the client or client group.

  • Demonstrate how to:

a. Clarify expectations.

b. Deal effectively with conflict.

c. Establish rapport with clients.

d. Develop and sustain behaviors that are congruent with the values and ethics of the profession.

  • Demonstrate  the:

a. Conscious use of self.

b.Clarification of personal and professional values.

c. Awareness of diversity.

d. Strategies for self-care.

e. Reflection on professional self

  • Integrate the ethical standards outlined by the National Organization for Human Services (NOHS) and the Council for Standards in Human Service Education
 
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